Department of Administrative Reforms, have developed Sevottam framework. Sevottam is an assessment improvement framework targeted to improve the quality of services to the citizens. During the last two-three years ten Ministries/Departments of the Central Government have been using the framework for improving their quality of service delivery. Department of Administrative Reforms And Public Grievances, Ministry of Personnel, Public Grievances & Pensions, Sardar Patel Bhavan, New Delhi, has sent a letter to Ministry of Earth Sciences regarding the designing and implementing 'Sevottam Complaint Citizen's/Client's Charter' and 'Sevottam Complaint Grievance Redress Mechanism'. A Help Desk has been created to facilitate all Ministries/ Departments that may face difficulty in the creation of Sevottam system.

MoES has forwarded a copy of D.O. letter received from Department of Administrative Reforms and Public Grievances, Ministry of Personnel, Publice Grievances & Pensions,  New Delhi for information and necessary action. Click here to see the pdf file of the letters mentioned above.

Also see the following websites for more information in this regard.

• http://darpg.nic.in
• http://darpg-grievance.nic.in
• http://goicarters.nic.in